Attempt to rotate the turnpiece on the interior assembly to the vertical position. Verify that the lock can be operated smoothly with the key while the interior is removed. Remove the interior assembly from the door. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. If it is unable to rotate, remove the interior assembly from the mounting plate. The mounting plate is placing tension on the torque blade.Īttempt to lock and unlock the door with the key. Make sure the hole in the door frame is drilled at least 1" (25 mm) deep. The hole in the door frame for the latch bolt is not drilled deep enough. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch.Īs a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. The deadbolt latch and strike are misaligned, causing the latch to bind.Īdjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. Replace with the new tapered latch that came with the lock and reinstall the lock. Remove the lock from the door, including the old latch. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. SmartCode deadbolts require a tapered latch bolt for ease of operation. Perform the door handing process in the Installation Guide.ĭisassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. The door handing process was not executed during installation.
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